Mohan
Vemulakonda
10+ years engineering enterprise CRM solutions across Salesforce, SAP, and Microsoft Dynamics — serving 10+ European markets from Germany.
Where I've Worked
Salesforce Specialist & BI Product Owner
Multi-cloud Salesforce architecture across Sales, Service, and Experience Cloud. Centralised BI dashboards integrating Google Ads, Matomo, and internal data via data lake for cross-functional reporting.
CRM Systems Expert & BI Lead
End-to-end Order-to-Cash (O2C) digital journey across Microsoft Dynamics 365, F&O, and Penta. Centralised BI dashboards integrating Matomo, Google Ads, Bing Ads, and internal data via Databricks across 10 European markets.
CRM Expert — Salesforce Multi-Cloud
Online-to-Offline (O2O) digital journey across five Salesforce clouds. Commerce Cloud webshop for reservations and test drives, Sales Cloud for euro market teams, Service Cloud as DMS with community portals, Experience Cloud for dealers, and Loyalty Cloud for retention across Germany, France, and Netherlands.
Partner Consulting
Data validation and business logic for customer onboarding. Sales process optimization with automated frameworks.
Salesforce Consultant — Enterprise
Enterprise Salesforce implementation. Business process automation and scalable solutions for international operations.
Business Systems — SAP HANA
Lead management on SAP HANA. Territory mapping and sales process automation across business units.
Application Engineer — Custom CRM
Built Java-based CRM from ground up. Sophisticated business logic for automated sales and workflow optimization.
End-to-End Implementations
Full-cycle enterprise implementations across CRM, ERP, and commerce platforms — from first touchpoint to customer fulfilment.
Lead Management & Nurturing
Entry points from web forms, Google Ads, Bing Ads, and Matomo tracked campaigns. Leads routed into Salesforce or Dynamics 365 with automated scoring. Nurture sequences via Marketing Cloud, Customer Insights, or Power Automate — stage-based notifications keep prospects engaged until conversion.
Order Management & Fulfilment
Customer places order via Commerce Cloud webshop or sales team. Order syncs to ERP (F&O, SAP HANA) for processing. Production tracked in Penta, shipping updates pushed to customer portals. Stage-based notifications at every milestone — order confirmed, in production, shipped, delivered. Seamless customer experience from click to doorstep.
Payment Portal Integration
End-to-end payment integration across Stripe, Adyen, and Worldline. Payment intent creation, auth holds, and capture flows. Webhook-driven status updates synced back to CRM. Salesforce cartridge integrations for Commerce Cloud storefronts. Handled complex scenarios: split payments, subscription billing, refund workflows, and multi-currency processing across European markets.
Seamless Customer Experience
Orchestrating the complete customer lifecycle across every touchpoint. Self-service portals via Experience Cloud and community portals. Automated stage-based communications — welcome sequences, order updates, service reminders, loyalty milestones. DMS integration for dealer networks. Customer 360 views unifying every interaction across sales, service, commerce, and loyalty into a single profile.
DevOps & CI/CD Pipelines
End-to-end DevOps across Salesforce and web platforms. Salesforce DevOps with SFDX and Hardis CLI on Azure DevOps for KNF — automated metadata deployments with branch-based promotion across sandboxes. GitHub + Gearset for VinFast — metadata comparison, rollback, and multi-org deployments. Web DevOps with Docker, Kubernetes, and Git for containerized deployments. NexPOS runs on Vercel CI/CD with Git-triggered builds and n8n for workflow automation.
What I've Built
Tech Stack
Verified Credentials
Academic Background
Global MBA
Digital Marketing Strategy, International Business Management, MarTech Integration
B.E. — Mechanical Engineering
Analytical thinking, process optimization, and technical problem-solving