EnterpriseMay 2016 — Oct 2018
SAP HANA Lead Management
HILTI India
Built lead management and territory mapping solutions on SAP HANA. Automated sales processes across multiple business units.
// my role
Business Systems Analyst
// the challenge
HILTI India's sales teams across multiple business units lacked a unified lead management system. Territory assignments were manual, leads were not routed efficiently, and there was no visibility into pipeline performance across regions.
// the solution
Implemented lead management on SAP HANA with automated territory mapping and lead routing. Built business intelligence reports for pipeline visibility and sales performance tracking across all business units. Created automated workflows for lead assignment based on territory, product line, and capacity.
// impact
Automated lead routing reducing response time from days to hours
Built territory mapping covering all Indian regions and business units
Created BI dashboards for real-time pipeline visibility
Standardized sales processes across multiple business units
// architecture & stack
SAP HANALead Management ModuleTerritory MappingBI ReportsSQL QueriesAutomated Workflows
// technologies
SAP HANALead ManagementTerritory MappingSQLBusiness Intelligence